Resolved -
This incident has been resolved.
Sep 10, 20:41 EDT
Update -
Our team is still actively working to restore connectivity, and we expect services to be back online within the next few hours. We appreciate your patience and understanding.
Sep 10, 19:26 EDT
Update -
Our team is actively working to restore connectivity. At this time, there is no estimated time for resolution. We appreciate your patience as our crews continue their efforts.
Sep 10, 18:17 EDT
Investigating -
We are currently investigating a widespread service outage in Bainbridge. Early indications suggest a possible fiber cut in the area. Our team is actively working with field partners to identify the cause and restore connectivity as quickly as possible. We will provide updates as more information becomes available.
Sep 10, 15:06 EDT
Resolved -
Issue has been resolved.
Sep 7, 07:19 EDT
Identified -
We have detected an outage on the primary core router in Cairo GA. We are currently investigating and may need to perform an emergency maintenance to restore services. The secondary router has taken over however users may see degraded services until this issue is resolved.
This will affect all telecom services in Cairo GA & Bainbridge GA.
Sep 7, 06:12 EDT
Completed -
The scheduled maintenance has been completed.
Sep 5, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT
Scheduled -
The City of Bainbridge will conduct emergency maintenance to replace damaged telecommunications fiber on September 5, 2025, from 12:00 AM to 6:00 AM. This work is necessary to repair fiber damaged by a contractor that previously occurred on August 21, 2025. During this period, all telecom services in the City of Bainbridge will be temporarily interrupted. We apologize for any inconvenience and appreciate your understanding.