Completed -
The scheduled maintenance has been completed.
Nov 18, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 EST
Update -
REMINDER: Dear CNSNext Customers,
We wanted to inform you that our engineers will be conducting scheduled maintenance on November 18th, between 5:00 AM and 6:00 AM. This maintenance will affect Internet, Phone, and NextStream services for our cable modem customers in Thomasville, GA.
During this time, we will be migrating all customers in Thomasville to a new cable DHCP server and provisioning platform. Once the maintenance is completed, your equipment—such as computers, routers, and firewalls—may need to be restarted to refresh the DHCP process.
If you experience any connectivity issues after the maintenance window, please don't hesitate to contact CNS Technical Support at 1-844-721-8029 (Option 3) or e-mail support@cnsnext.com.
Thank you for your understanding and continued support.
Nov 15, 08:52 EST
Scheduled -
Dear CNSNext Customers,
We wanted to inform you that our engineers will be conducting scheduled maintenance on November 18th, between 5:00 AM and 6:00 AM. This maintenance will affect Internet, Phone, and NextStream services for our cable modem customers in Thomasville, GA.
During this time, we will be migrating all customers in Thomasville to a new cable DHCP server and provisioning platform. Once the maintenance is completed, your equipment—such as computers, routers, and firewalls—may need to be restarted to refresh the DHCP process.
If you experience any connectivity issues after the maintenance window, please don't hesitate to contact CNS Technical Support at 1-844-721-8029 (Option 3) or e-mail support@cnsnext.com.
Thank you for your understanding and continued support.
Resolved -
Fiber repair work has been completed.
Nov 15, 13:52 EST
Identified -
CNS fiber teams are actively addressing damaged fiber in Thomasville, GA. This fiber run also connects to Quitman, GA, and has sustained additional damage, likely caused by squirrels. We are committed to completing the repairs as quickly as possible to minimize any disruptions.
Thank you for your patience and understanding as we work to restore service.
Nov 15, 09:39 EST
Completed -
The scheduled maintenance has been completed.
Nov 13, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 EST
Scheduled -
We will be performing scheduled preventative maintenance tonight from midnight until 4 AM. During this time, our CNS engineers, in collaboration with our system vendor, will be doubling the capacity of each IPTV server across the network. While we work to complete these upgrades, customers may notice brief interruptions in the video feed as we failover video streams to available servers. We’re committed to keeping any downtime to an absolute minimum and appreciate your understanding and patience as we work to improve your experience.
Nov 12, 11:26 EST